Best Western Palace Hotel & Casino

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7.4
Very Good(1665 reviews)
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hotel

Best Western Palace Hotel & Casino

Central Promenade, Douglas, IM2 4NA
7.4
Very Good(1665 reviews)

hotel
Check-in: From 16:00 to 00:00
Check-out: Until 11:00
Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free, Buffet breakfast

Details above come from this property’s Booking.com listing and can change without notice. We hold no prices or availability — please confirm anything that matters to your stay with the property before booking. Spotted something wrong? Tell us and we’ll fix it.

Free WiFi
Parking

About this property

The Palace is the long, glass-fronted block on Central Promenade, standing side-on to Douglas Bay with the sand across the road from its front door. It does several things under one roof: bedrooms, leisure club, dining rooms, gaming floor.

From the beach it reads as a wide run of windows over a blue and white frontage, the name lettered across the end wall, wooded slope rising behind. Railings and pavement are all that stand between the entrance and Douglas Beach.

Bar, dining room and gaming floor

The bar is the surprise of the ground floor, a canopy of blossom and bulbs hung over a curved green counter and high stools. Beside it the restaurant is laid in white linen against full-height windows onto the water, and function rooms take round tables for bigger nights. The casino the hotel is named for is here as well, roulette table and rows of machines.

Tartan runners and balcony doors

Bedrooms are done in pale wood and navy, with a tartan runner across the bed, a desk and a flat-screen television. The seaward ones look straight out over the bay and some open through sliding doors onto a balcony with a chair and table. Rooms on the other side face the wooded headland instead. Bathrooms are plain and white, with a bath or a shower.

The pool and the leisure club

The indoor pool sits under a pitched glazed roof with windows onto the promenade, so you swim facing the bay. A round hot tub is sunk into the deck beside it and loungers line the tiles. There is a sauna and a steam room, and a gym of cardio machines behind the same red-framed windows.

The bay from the door

The promenade at Douglas runs from the door in both directions, the bay curving to the headland at one end, the harbour and town at the other.

Who the Palace suits

It suits anyone who wants the island’s capital on foot and a swim before dinner without going outside for either.


What this place offers

Great for your stay

  • 3 restaurants
  • Parking
  • Private bathroom
  • Spa & wellness centre
  • Free WiFi
  • Bath
  • Family rooms
  • Fitness centre
  • Room service
  • Non-smoking rooms

Bathroom

  • Toilet paper
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower

Bedroom

  • Wardrobe or closet
  • Alarm clock

Outdoors

  • Beachfront

Location

Central Promenade, Douglas, IM2 4NA

What guests say

Recurring themes at Best Western Palace Hotel & Casino

Written by us from recurring themes across 40 written reviews sampled from the 1,648 on Booking.com, read in August 2026. Counts show how often a theme came up in that sample.

Guests consistently mention

  • Breakfast is the most-praised feature here.

    Came up in 18 of 40 written reviews

  • The position draws consistent praise.

    Came up in 16 of 40 written reviews

  • The food is well regarded by most who mention it.

    Came up in 12 of 40 written reviews

Worth knowing before you book

  • The decor is the clearest recurring criticism, raised far more often than it is praised.

    Came up in 8 of 40 written reviews

  • Cleanliness is unusually divided here, questioned rather more often than it is praised.

    Came up in 8 of 40 written reviews

  • Beds draw more complaint than compliment.

    Came up in 7 of 40 written reviews

How guests rate it

Booking.com’s category averages, out of 10.

Staff
8.4
Facilities
7.7
Cleanliness
7.9
Comfort
7.8
Value for money
7.5
Location
8.8
Free Wifi
7.7

Keep looking

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Nearest attractions we cover: Isle of Man TT Mountain Course (Grandstand).

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